Prasheeka The House of Reshim, takes great pride in offering the best to all our valued customers. We have complete faith in the quality of our merchandise. However, if you face any issue with the quality of our products, we will be glad to exchange the same within 30 days from the date of purchase. In order to ensure hassle-free service, we accept exchange requests only if the product is accompanied by the invoice and the tag. Exchanges can be made on all days. Exchanges shall not be made on used, soiled, washed, altered or damaged products. We request you to send your queries/feedback at [email protected]
- In order for the return/exchange to be processed, the following conditions have to be met:
- The return/exchange products must have reached the company within the stipulated time.
- It should be new, unworn and with tags intact.
- The return packet should be approved of not being damaged / missing item by the quality check team to initiate an exchange.
Once these conditions are met, the refund/exchange shall be processed within one week of the receipt of goods. The exchange product will be processed and will reflect in your account on Prasheeka.com
Covid Returns & Exchange Updated Policy
We have temporarily suspended returns and exchanges of our products to ensure that we keep all our customers’ safety in mind. We apologize for this inconvenience, however, the protocol needs to be maintained to ensure safe long term impact.
Wear & Tear
Fittings: The fitting of the merchandise might lose its authentic fitting and might lose shine with usage. This usually happens over time due to machine washing, weather conditions & rough usage and cannot be accounted for as a defect.
Fabric: Our products consist of hand-woven fabrics, natural and print dying that might vary slightly from time to time. The digitally printed canvas/fabric used in our products might also vary in different parts and patches due to the general property of the fabric.
In case of damage
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and a return request needs to be generated on the website mentioning the reason for the return, else Prasheeka will not be liable to accept the merchandise. We will investigate the damage from our end, repair the merchandise or send another merchandise and courier it back to the designated address.